POLICIES & TERMS

Policies & Terms

 

Effective Date: July 12, 2026

 

Welcome to Def Familia Entertainment, LLC. These policies apply to deffamilia.com and the services, classes, training programs, events, travel experiences, and products offered by Def Familia Entertainment and its related brands.

 

By using this website, submitting a form, booking a service, registering for an event, joining a class or training session, or purchasing a ticket, you agree to the policies below.

 

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Privacy Policy

 

Information We Collect

 

We may collect information that you voluntarily provide, including:

 

• Your name

• Email address

• Telephone number

• Booking or event details

• Mailing-list preferences

• Form submissions

• Payment and transaction information

• Information needed to provide services, classes, training, travel activities, or event access

 

Payments may be processed through third-party payment, booking, website , or registration providers. Def Familia Entertainment does not directly store complete credit- or debit-card information.

 

How We Use Your Information

 

We may use your information to:

 

• Respond to questions and inquiries

• Provide estimates and quotes

• Process bookings and registrations

• Confirm payments

• Send class, training, event, travel, or store updates

• Manage payment plans

• Provide schedules, transportation details, and meeting information

• Improve our website and services

• Meet business, safety, and legal obligations

 

Email Communication

 

We may send promotional or informational emails to people who subscribe, register, purchase, or give us permission to contact them.

 

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

 

Marketing emails must include an opt-out method and a valid physical postal address before they are sent.  

 

Cookies and Website Analytics

 

Our website may use cookies, Wix tools, analytics, and similar technologies to operate properly, remember visitor preferences, understand website activity, and improve performance.

 

Visitors may manage cookies through their browser settings or through a cookie-consent tool when available.

 

Sharing of Information

 

We may share necessary information with trusted service providers that assist with website hosting, payment processing, registrations, email marketing, event operations, transportation, photography, videography, and other booked services:

 

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• Payment processors

• WeTravel or other registration platforms

• Event venues

• Transportation providers

• Activity operators

• Photographers and videographers

• Email-marketing providers

• Contractors assisting with a booked service or event

 

We do not sell, rent, or trade customer or subscriber email addresses or personal information.

 

Your Privacy Choices

 

You may contact us to request access to, correction of, or deletion of personal information we maintain, subject to legal and business recordkeeping requirements.

 

Certain New Jersey consumers may have additional rights concerning access, correction, deletion, and use of their personal data.  

 

Privacy Contact

 

For privacy questions or requests, contact:

 

info@deffamilia.com

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Terms & Conditions

 

Website Use

 

This website may be used only for lawful purposes.

 

Def Familia names, logos, photographs, videos, clothing designs, promotional materials, written content, event concepts, and other creative materials may not be copied, reproduced, altered, distributed, or sold without written permission.

 

Quotes and Reservations

 

A quote or discussion does not reserve a date.

 

A service booking is confirmed only after:

 

• The required information is received

• The agreement or invoice is accepted

• The required deposit is paid

• Written confirmation is provided by Def Familia Entertainment

 

Until those steps are completed, the date may remain available to other customers.

 

Service Bookings and Deposits

 

A 50% nonrefundable deposit is required to reserve photography, videography, DJ, 360 photo booth, entertainment, event-hosting, or other booked services.

 

The remaining balance must be paid upon arrival and before services begin, unless another deadline is stated in writing.

 

The deposit reserves the agreed date and time specifically for the customer.

 

Additional time, travel, equipment, staffing, location changes, or services not included in the original agreement may require additional payment.

 

Customer Responsibilities

 

Customers are responsible for providing accurate event details, including:

 

• Date and time

• Location

• Contact information

• Setup instructions

• Venue requirements

• Parking or loading information

• Requested services

• Any known schedule changes

 

Def Familia Entertainment is not responsible for delays or reduced service time caused by inaccurate information, unavailable access, venue restrictions, customer lateness, or conditions outside our control.

 

Events and Schedule Changes

 

Event schedules, venues, performers, transportation times, activities, vendors, or other details may change because of:

 

• Weather

• Safety concerns

• Venue requirements

• Vendor availability

• Government restrictions

• Transportation issues

• Emergencies

• Circumstances outside our reasonable control

 

When possible, customers and attendees will be notified of significant